Coaching and Training
Root Cause Analysis (RCA) and Failure Mode and Effect Analysis (FMEA) Coaching and Education
Understanding the risk signals of significant adverse events informs the development of actionable, proactive risk mitigation strategies that support patient safety practices and high reliability. Our customized workshops instruct facility staff members on the core competencies that facilitate RCA and FMEA processes. Participants learn how to develop these competencies step-by-step, while also gaining a clear understanding of the tools for improvement.
Culture of Safety Education, Coaching and Assessment
The single most important step to high reliability is to create a strong culture of safety. Coverys offers Just Culture and Unit-Based Safety Coach training for senior leaders, directors, managers and front-line staff members. Program implementation includes steps and tools for sustained improvement, as well as analysis and development of action plans based on a culture of safety survey.
Communication and Teamwork TeamSTEPPS® Education and Training
TeamSTEPPS®: Strategies and Tools to Enhance Performance and Patient Safety is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills. Communication and teamwork are critical risk factors in significant patient safety events. Our training options include leadership coaching and engagement, train-the-trainer sessions, staff member educational sessions and a gap analysis.
Disclosure and Transparency Education and Coaching
Honesty, integrity, transparency and patient-focused communication are essential elements of shared decision making. Coverys’ interactive educational and coaching sessions are available for helping governing-body members, physicians and clinical leaders develop necessary skills for disclosure and apology communication. A train-the-trainer program is also provided as an effective way to build your organization’s disclosure response team.
Developing a culture of safety is key to effective risk mitigation. Coverys’ coaching and training programs are built around the following areas of expertise to help you create and sustain a culture of patient safety.