Important COVID-19 Content



Checklists for Reopening

COVID-19 Checklist for Reopening Ambulatory Practices – Sample

Through phases of the COVID-19 pandemic, many practices that have had to close or to limit their hours and services are preparing to reopen. A careful, slow, and thoughtful approach to reopening is necessary for a successful transition. To assist in recovery and reentry, this checklist offers risk management guidance on key planning areas when reopening a practice.

COVID-19 Checklist for Resuming Surgeries and Procedures – Sample

This checklist offers risk management guidance to support re-entry into the surgical and procedural areas. The checklist is not intended to be all-inclusive, but to prompt consideration for aspects of care outside of the normal surgical and procedural clinical operations continuum.


Reopening FAQs

Our organization has implemented a policy that all outpatients who present to physician offices and outpatient clinics for treatment must wear a mask. We provide a mask if the patient does not have one. What guidance do you have for handling situations where a patient refuses to wear a mask? Can we refuse to see or treat the patient?
The Centers for Disease Control and Prevention recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. Outpatient offices and clinics fall into this category of public settings. Additionally, The Centers for Medicare and Medicaid Services (CMS) recommends that patients who present for care should wear a store-bought or homemade cloth face covering if they do not already possess surgical masks.
In response to these recommendations, many ambulatory practices have developed policies requiring all patients to wear a mask if there are no medical contraindications preventing it. To mitigate possible confrontational situations:
  • Recognize that patients are often more willing to comply with requirements when they are well-informed.
  • Educate patients prior to their appointments regarding the mask requirement and the reason behind it.
  • Remind patients that providing a safe environment for all is everyone’s responsibility.
  • If a patient refuses to wear a mask and does not have a contraindication, consider postponing the treatment or visit depending on the patient’s clinical presentation or offering a virtual visit as appropriate.
As elective procedure restrictions are being lifted, we are concerned about associated risks with backlogs and delays. What guidance can you provide for resuming elective surgeries?
Does Coverys have a resource for resuming procedures?

To assist in reentry into the surgical and procedures areas, Coverys has developed a COVID-19 Checklist for Resuming Surgeries and Procedures.


COVID-19 Timeline - Sample

Multiple factors influence how organizations respond to the COVID-19 pandemic. Given the rapid pace of change and fluctuating mandates/guidance from federal, state, and local agencies, it may be difficult in the future to recollect exactly what you implemented to prevent exposure to COVID-19 and when you implemented it. Consider creating a master timeline of all critical dates and any corresponding documentation. Be sure to maintain any corresponding documentation referenced in the timeline.

COVID-19 Patient Education Acknowledgment Form – Sample

While it is common knowledge that there is COVID-19 transmission risk in any public setting, patient education is an important part of mitigating COVID-19 transmission risk in a healthcare setting. To confirm that the patient received COVID-19 education, you may consider listing patient education and understanding on an acknowledgment form and asking the patient to sign it.

Telemedicine - Chapter from the Coverys Risk Management Healthcare Facility Manual

The advent and advancement of telemedicine technology has brought with it countless benefits to both patients and providers. However, it is unsurprising that risks are associated with medical care provided from a distance.


Coverys policyholders can log in to Coverys Customer Portal for more risk management guidance, sample tools, and checklists.


Contacts for Coverys Policyholders


This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal or medical advice. Your organization should add to and modify this tool to address the compliance standards and regulations applicable in your state or organization.

The links included are being provided as a convenience and for informational purposes only; they are not intended and should not be construed as legal or medical advice. Coverys bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.