Read New COVID-19 Risk Management Content



Communications Sent to Coverys Policyholders

Burnout, Fatigue & Distress
Coverys RisKey Email

The stress associated with compassion fatigue, moral distress, and burnout can negatively affect healthcare providers by creating distractions and imposing substantial emotional and physical tolls on the individual, potentially leading to illness, staffing issues, and loss to the institution. Taking proactive steps to address these conditions may enhance patient safety and risk management programs by creating better stress coping mechanisms, increased staff satisfaction, and a stronger safety culture. 

Telemedicine and COVID-19: Managing the Risk
Coverys RisKey Email

While telemedicine offers many benefits, the nontraditional mode of delivery can expose the practitioner and the organization to liability. Healthcare practitioners and organizations must be careful to develop and implement a telemedicine program that not only provides quality care, but also minimizes risk to patient and practitioner. Consider a number of key issues when planning, developing, and implementing a telemedicine program.

The Wearable Revolution: Opportunities and Risks
Coverys RisKey Email

As the spread of COVID-19 continues, so does exploration into the use of wearable technologies and applications to help detect and track signs and symptoms of the virus and promote public health. Integrating wearables use into healthcare can potentially improve quality of life and reduce healthcare costs. Successful implementation of wearable health technology requires careful planning. Understanding the opportunities and risks related to wearables will help us to embrace patient care in an emerging digital revolution.

Ethical Issues the Risk Manager Should Consider in a COVID-19 World, Part 1
Coverys RisKey Email

As news of international response to COVID-19 gets reported, bioethicists are beginning to look at some critical responses and comment on the significant impacts they represent. These ethical dilemmas have a natural alignment with the strategic and operational duties of risk managers. Risk managers are being put on the front line of responding to unprecedented ethical dilemmas. With countries managing massive outbreaks, there are lessons risk managers should be aware of and prepare for in the United States.

Ethical Issues the Risk Manager Should Consider in a COVID-19 World, Part 2
Coverys RisKey Email

Making decisions in ethical and legal frameworks is critical to the defensibility of the patient outcomes. But no comprehensive federal guidelines on rationing exist for the COVID-19 pandemic. When evaluating approaches, consider each: equal opportunity/access to services, a consistent methodology for utilizing resources, and the process for stopping treatment.

The Opioid Crisis: The Forgotten Epidemic
Coverys RisKey Special Edition Email

Efforts to control the COVID-19 pandemic may be undermining some of the efforts implemented during the height of the opioid epidemic. A systems approach to the opioid crisis was well underway before COVID-19 emerged. Unfortunately, the urgent public health demands of COVID-19 have placed those efforts on the back burner. Social isolation and quarantine interrupt transition between care levels and slow down clinical stabilization with medication therapy. Employment disruption and lack of child care for essential workers due to closures limits ability to access affordable care.


Checklists for Reopening

COVID-19 Checklist for Reopening Ambulatory Practices – Sample

Through phases of the COVID-19 pandemic, many practices that have had to close or to limit their hours and services are preparing to reopen. A careful, slow, and thoughtful approach to reopening is necessary for a successful transition. To assist in recovery and reentry, this checklist offers risk management guidance on key planning areas when reopening a practice.

COVID-19 Checklist for Resuming Surgeries and Procedures – Sample

This checklist offers risk management guidance to support re-entry into the surgical and procedural areas. The checklist is not intended to be all-inclusive, but to prompt consideration for aspects of care outside of the normal surgical and procedural clinical operations continuum.


Burnout and Moral Distress Checklist and Worksheet for Managers

Burnout and Moral Distress Checklist and Worksheet for Managers – Sample

This document may assist managers in identifying signs of burnout and moral distress in their employees and provide approaches to address these concerns at the institutional level. The accompanying worksheet supports discussing these issues with staff and developing a plan when signs are noted. These resources can also be used for educational purposes.


COVID-19 Patient Education Acknowledgment Form

COVID-19 Patient Education Acknowledgment Form – Sample

While it is common knowledge that there is COVID-19 transmission risk in any public setting, patient education is an important part of mitigating COVID-19 transmission risk in a healthcare setting. To confirm that the patient received COVID-19 education, you may consider listing patient education and understanding on an acknowledgment form and asking the patient to sign it.


COVID-19 Timeline

COVID-19 Timeline - Sample

Multiple factors influence how organizations respond to the COVID-19 pandemic. Given the rapid pace of change and fluctuating mandates/guidance from federal, state, and local agencies, it may be difficult in the future to recollect exactly what you implemented to prevent exposure to COVID-19 and when you implemented it. Consider creating a master timeline of all critical dates and any corresponding documentation. Be sure to maintain any corresponding documentation referenced in the timeline.


From the Coverys Risk Management Healthcare Facility Manual

Chapter from the Coverys Risk Management Healthcare Facility Manual

The advent and advancement of telemedicine technology has brought with it countless benefits to both patients and providers. However, it is unsurprising that risks are associated with medical care provided from a distance.

Patient Permission Forms


Scope of Practice Checklist


Self-Assessment Questionnaire

Telemedicine Self-Assessment Questionnaire – Sample

Depending on the organization, one or more types of telemedicine services may be used. Each of these models has risks, benefits, and unique considerations that must be managed to ensure patient safety. Using an enterprise risk management perspective, this checklist is divided into eight risk domains: Legal and Regulatory, Operational, Clinical, Human Resources, Financial, Strategic, Technology, and Hazard. 


Coverys policyholders can log in to Coverys Customer Portal for more risk management guidance, sample tools, and checklists.


Contacts for Coverys Policyholders


This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal or medical advice. Your organization should add to and modify this tool to address the compliance standards and regulations applicable in your state or organization.

The links included are being provided as a convenience and for informational purposes only; they are not intended and should not be construed as legal or medical advice. Coverys bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.